Return Policy

Our Commitment to Your Satisfaction

At Artauatelieril, we are committed to providing exceptional decluttering and organizational services that meet or exceed your expectations. We understand that inviting someone into your space requires trust, and we take that responsibility seriously. This Return Policy outlines our approach to service satisfaction, refunds, and dispute resolution.

Because we provide professional services rather than physical products, our return policy differs from traditional retail return policies. This document explains your rights and our obligations regarding service delivery and satisfaction.

Service Satisfaction Guarantee

We stand behind the quality of our work and are dedicated to ensuring you are satisfied with the services we provide. Our satisfaction guarantee includes:

• Professional, courteous service delivery by trained specialists
• Adherence to agreed-upon timelines and project scope
• Respect for your property, privacy, and preferences
• Clear communication throughout the service process
• Follow-up support as outlined in your service agreement

If you are not satisfied with any aspect of our service, we encourage you to communicate your concerns immediately so we can address them promptly and effectively.

Nature of Services

Our services are professional, time-based services that are consumed as they are delivered. Unlike physical products that can be returned, services cannot be "returned" once performed. However, we recognize that service quality issues may arise, and we have established procedures to address such situations fairly.

Service Categories

Our return and refund policies may vary slightly depending on the type of service:

• Initial consultations and assessments
• Single-session decluttering services
• Multi-session transformation packages
• Ongoing maintenance and support services
• Specialized services for unique situations

Cancellation Policy

Client-Initiated Cancellations

We understand that circumstances change and schedules need flexibility. Our cancellation policy is designed to be fair to both parties:

Advance Notice Requirements

• Cancellations made 48 hours or more before scheduled service: Full refund of any deposits or prepayments
• Cancellations made 24-48 hours before scheduled service: 50% refund of deposits or prepayments
• Cancellations made less than 24 hours before scheduled service: No refund of deposits or prepayments
• No-show without prior notice: No refund and full service fee may be charged

Emergency Situations

We recognize that genuine emergencies occur. In cases of documented emergencies (such as sudden illness, family emergencies, or unforeseen circumstances beyond your control), we will work with you to reschedule without penalty or provide a refund at our discretion.

Company-Initiated Cancellations

If we need to cancel or reschedule your service for any reason, we will:

• Provide as much advance notice as possible
• Offer alternative dates and times that work for your schedule
• Provide a full refund of any payments made if rescheduling is not acceptable
• In cases of last-minute cancellations by us, offer a discount on future services as an apology for the inconvenience

Refund Policy

Eligibility for Refunds

Refunds may be issued in the following circumstances:

Service Not Delivered

If we fail to deliver the agreed-upon services for any reason, you are entitled to a full refund of all payments made for those undelivered services.

Significant Service Deficiencies

If the services delivered fall significantly short of what was agreed upon in your service contract, you may be eligible for a partial or full refund. Significant deficiencies include:

• Failure to complete agreed-upon tasks without valid reason
• Substantial deviation from the agreed service plan without your consent
• Unprofessional conduct or breach of our service standards
• Damage to your property caused by our negligence

Deposit Refunds

Deposits paid to secure service dates are refundable according to our cancellation policy timeline. Deposits are applied to your final service invoice upon completion of services.

Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Services have been completed according to the agreed-upon plan
• You change your mind about the organizational approach after services are rendered
• You are dissatisfied with decisions you made during the decluttering process
• You experience buyer's remorse about items you chose to discard
• Minor differences in aesthetic preferences that do not affect functionality
• Circumstances beyond our control prevent service completion (with rescheduling offered)

Refund Process

Requesting a Refund

To request a refund, please contact us within 7 days of service completion:

• Provide your name, service date, and invoice number
• Clearly explain the reason for your refund request
• Include any supporting documentation or evidence
• Specify whether you are requesting a partial or full refund

Refund Review Process

Upon receiving your refund request, we will:

• Acknowledge receipt of your request within 2 business days
• Review the details of your service and your concerns
• Contact you to discuss the situation and explore resolution options
• Make a determination within 10 business days
• Communicate our decision and next steps

Refund Timeline

If your refund request is approved:

• Refunds will be processed within 14 business days of approval
• Refunds will be issued to the original payment method
• You will receive confirmation once the refund has been processed
• Depending on your financial institution, it may take additional time for the refund to appear in your account

Service Modifications and Adjustments

Mid-Service Changes

If you wish to modify the scope of services during a session:

• Discuss changes with your service provider immediately
• Understand that significant changes may affect pricing and timeline
• Receive a revised estimate before proceeding with modifications
• Sign an amended service agreement if substantial changes are made

Package Adjustments

For multi-session packages:

• You may adjust the schedule of remaining sessions with adequate notice
• Unused sessions may be transferred to different spaces or projects
• Packages must be used within the timeframe specified in your agreement
• Partial refunds for unused sessions may be available under certain circumstances

Dispute Resolution

Communication First

We believe most concerns can be resolved through open, honest communication. If you are dissatisfied with any aspect of our service:

• Contact us immediately to discuss your concerns
• Provide specific details about what did not meet your expectations
• Allow us the opportunity to address and rectify the situation
• Work with us collaboratively to find a mutually acceptable solution

Escalation Process

If initial discussions do not resolve your concerns:

• Request to speak with a senior manager or company owner
• Submit a formal written complaint detailing your concerns
• Participate in a formal review meeting if requested
• Consider mediation if direct resolution is not achieved

Quality Assurance

To minimize the need for refunds and ensure consistent service quality, we:

• Conduct thorough initial consultations to understand your needs
• Provide clear service agreements outlining scope and expectations
• Employ trained, professional organizers who adhere to industry standards
• Maintain open communication throughout the service process
• Conduct follow-up check-ins to ensure satisfaction
• Continuously train our team on best practices and customer service
• Welcome feedback to improve our services

Property Damage

While we take every precaution to protect your property:

• We carry liability insurance to cover accidental damage
• Any damage must be reported immediately upon discovery
• We will assess the damage and determine appropriate compensation
• Claims must be submitted within 48 hours of service completion
• We reserve the right to inspect reported damage before processing claims
• Resolution may include repair, replacement, or financial compensation

Third-Party Services

If we coordinate third-party services on your behalf (such as donation pickups, junk removal, or estate sales):

• We act as a facilitator but are not responsible for third-party performance
• Issues with third-party services should be addressed directly with those providers
• We will assist in resolving disputes when possible but cannot guarantee outcomes
• Refunds for third-party services are subject to those providers' policies

Ongoing Service Agreements

For monthly or recurring service agreements:

• Either party may terminate with 30 days written notice
• Prepaid services for the current billing period are non-refundable
• Unused sessions may be used during the notice period
• No refunds for partial months of service
• Early termination fees may apply as specified in your agreement

Gift Certificates and Promotional Credits

Special terms apply to gift certificates and promotional credits:

• Gift certificates are non-refundable but may be transferred to another person
• Promotional credits have no cash value and cannot be refunded
• Both have expiration dates as specified at time of issuance
• Extensions may be granted at our discretion for valid reasons

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Return Policy or wish to request a refund or cancellation, please contact us:

Artauatelieril
31 Leachcroft, Chalfont St Peter, Gerrards Cross SL9 9LD, United Kingdom
Phone: +44 3333 356112
Email: contact@artauatelieril.world

We are committed to addressing your concerns promptly and professionally. Thank you for choosing Artauatelieril for your organizational needs.